Shipping

General Shipping Information

By placing an order with SkinAct, you accept responsibility for the offered shipping. Customers are responsible for pickup, delivery, and accepting delivery. Standard shipping is via Ground Parcel or Freight, delivered curbside with a signature required. Carriers may or may not call to schedule delivery. Extraordinary delivery requirements may incur additional fees. Estimated delivery time is 1-10 business days, though some orders may take up to 90 days. Standard shipping applies to the Continental USA (48 states). For Hawaii, Alaska, Canada, Puerto Rico, American territories, and international orders, shipping and payment options may vary. SkinAct is not responsible for customs clearance, duties, or fees for international shipments; these are the customer’s responsibility.

Ground Parcel Shipping

Small packages are delivered directly to your residence or business. Tracking information will be sent via email.

Freight Shipping

Large packages are palletized for freight delivery to your local terminal, which will contact you to schedule curbside delivery. White Glove Delivery (inside placement) starts at $450—call 1-800-418-0830 to arrange. Inspect shipments upon arrival; if damaged, note "Damaged" on the receipt, refuse the shipment, take photos, and contact us immediately at 1-800-418-0830.

Curbside Delivery

Curbside delivery provides delivery to the curb at the end of your driveway, with no setup, assembly, or packaging removal. Items are shipped to a local terminal, which will contact you to schedule a delivery appointment between 8:00 AM and 5:00 PM, Monday through Friday, within a 4-hour window. The driver will unload the item from the truck. A liftgate may be recommended or required for larger items at an additional charge. Inspect items upon delivery and note any damage on the Proof of Delivery receipt. If refusing delivery due to damage, note “Refused due to damage” on the receipt. A signature is required for all deliveries; without it, delivery cannot be completed. Delivery trucks cannot access roads or driveways that may cause damage to the vehicle.

Damages/Defects

• Do not sign for a shipment until thoroughly inspected for damage; the shipper is not responsible for shipments signed as undamaged.

• Report damage or defects within 24 hours of receipt, providing the original tracking number. Damage claims without original packaging and tracking will not be processed.

• Replacements for manufacturing defects or shipping damage will be sent upon confirmation and receipt of the damaged item. Damages due to improper use are not eligible for replacement.

• Exceptions may be made based on the situation, carrier, or client.

For customer service, order status, defective products, assembly, or operation concerns, contact SkinAct at 1-800-418-0830.