Shipping

Shipping & Tracking Information

SkinAct® & SpaAndEquipment.com

At SkinAct and SpaAndEquipment.com, every order goes through a detailed fulfillment and quality-control process before shipping. Because we carry items ranging from small tools to large professional spa equipment, shipping methods and tracking updates vary based on the size of the order. Below is everything you need to know about how your order ships, how to track it, and what to expect during delivery.

Ground Parcel Shipping (FedEx, UPS, USPS)

Small packages are delivered directly to your residence or business via standard ground shipping. Tracking information is emailed to you once the shipping label is generated.

Understanding Tracking for Small Packages

If your tracking number does not show movement right away, this is completely normal. This simply means:

Your order is still in our fulfillment and QC stage
The carrier has not performed the first scan yet
Tracking will update automatically once the package is scanned at the carrier’s facility

Before the first scan, you may see statuses like “Label Created,” “Pending,” or no movement. This does not mean your order is delayed.

Inspection on Arrival

Inspect the package upon arrival.
If the package is damaged:

Note “Damaged” on the receipt or with the driver
Refuse the package if possible
Take clear photos
Contact us immediately at 1-800-418-0830 or info@spaandequipment.com

Freight Shipping (Large or Bulky Items – Curbside Delivery)

Large equipment is carefully packaged and palletized for freight delivery.

Freight Delivery Process

Freight shipments are delivered curbside
The local terminal will call you to schedule delivery
Tracking updates may appear slower or only at major terminals

If tracking shows no movement at first, the item is simply being secured, wrapped, and scheduled for freight pickup. Once the carrier scans the pallet into their terminal network, tracking will begin updating.

White Glove Delivery

White Glove Delivery (inside placement) starts at $450.
Call 1-800-418-0830 to arrange.

White Glove Delivery includes inside placement only.
It does not include assembly or debris removal.
Tracking may be limited or delayed—this is normal. Once the shipment reaches your local terminal, the delivery team will call you to schedule your appointment.

Inspection on Arrival

Inspect the shipment carefully when it arrives.
If damaged:

Note “Damaged” on the delivery receipt
Refuse the shipment
Take clear photos
Contact us immediately at 1-800-418-0830 or info@spaandequipment.com

Tracking Guidelines (Important to Know)

1. Tracking Activates After the First Scan

All carriers only update tracking after their first physical scan.
Until then, tracking may show:

“Label Created”
“Pending”
“Shipment Information Received”
No delivery date
No movement

Your order is still moving through our fulfillment process.

2. Different Carriers Update at Different Speeds

UPS & FedEx: Frequent updates once scanned
USPS: Fewer or later scans, especially for economy services
Freight & White Glove: Update only at major hubs—not live step-by-step tracking

3. Multi-Box Orders May Scan Separately

If your order ships in multiple boxes, each package may update at different times even if shipped together.

4. Weekend/Holiday Scans May Be Delayed

Carriers may not scan packages on weekends or holidays.
This does not indicate a delay.

Complimentary Shipping for Pro Members

Pro Membership holders in the contiguous United States enjoy complimentary standard shipping on all orders—no minimum purchase, no exclusions.

International and Non-Contiguous U.S. Shipping

For orders to Hawaii, Alaska, Canada, Puerto Rico, U.S. territories, and other international destinations:

Warranty does not cover shipping charges for replacements or damaged items
Customers are responsible for all shipping costs during the warranty period

This applies at all times after purchase.

Return Shipping

Customers are responsible for all transit costs for items returned to or replaced by SpaAndEquipment.com.

We strongly recommend shipping returns with insurance through FedEx or UPS.

SpaAndEquipment.com is not liable for damage during return shipment.
The sender must file a damage claim with the chosen carrier.

Shipments refused without prior contact may incur a restocking fee based on:

Item condition, or
Shipping costs (whichever is greater)

Freight Damage Reporting

All freight damage must be reported within 24 hours of delivery.

If damage is visible when the shipment arrives:

Note “Damaged” on the receipt
Refuse the shipment
Take clear photos
Contact us immediately at 1-800-418-0830 or info@spaandequipment.com