Email Privacy Notice

This notice explains how SkinAct uses automated technology in the emails we send and in the replies you receive.

Automated technology. Emails from SkinAct, including order updates, cart reminders, and replies to your messages, may be generated or assisted by automated technology (AI), and may also be handled by human agents. Sender names used in our emails may represent our customer care team rather than a single individual. You are not always corresponding with a live person.

Recording and monitoring. Emails you send to and receive from us may be monitored, recorded, stored, and reviewed by SkinAct and the third-party service providers that help us operate our email and support systems, for purposes including customer support, quality assurance, training, security, and service improvement. By replying to our emails, you consent to this and to the sharing of your message content with our service providers. If you do not consent, please do not reply by email and contact us by phone at 1-800-345-8271 instead.

What we collect. We may collect your name, contact details, order, cart, and account information, and anything else you write in your emails to us, along with technical data such as whether an email was opened, which links were clicked, and your device and browser information.

Please don't share sensitive information. Do not send full payment card numbers, Social Security numbers, health information, or passwords by email. If payment is needed, we'll direct you to our secure checkout.

Choosing what you receive. You can opt out of marketing emails at any time using the unsubscribe link at the bottom of any marketing message, or by contacting us. We may still send you transactional emails about orders you've placed.

Your privacy rights. Depending on your state of residence, you may have rights regarding your personal information, such as the right to access, correct, or delete it, and to opt out of certain uses like targeted advertising or the sale or sharing of personal information. These rights and how to exercise them are described in our Privacy Policy. California residents can also review our Notice at Collection.

Questions? Call 1-800-345-8271 or visit our Contact page.